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This Shipping Policy gives customers a clear summary of how Kfxmw prepares orders, hands parcels to carriers, and shares tracking information. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.
For orders containing Recreational Camping Tents and Shelter Systems, we use the product record and customer shipping details to prepare the parcel and send tracking after carrier handoff.
Shelter policy reading guide: Begin with parcel visibility, then review the carrier route, delivery scope, cost, and preparation clock. The final section gives the written support route.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.
For shipment concerns, customers should send the order number, tracking number if available, and photos when a package or item is damaged. We will review the information and help with the appropriate next step. Contact support@kfxmw.shop for shipment support.
SHIPPING METHODS & COURIERS
Depending on parcel size, destination, and service availability, orders may be delivered by SingPost, Ninja Van, J&T Express, DHL, or another carrier operating in Singapore. The assigned carrier and tracking details are shown in the shipping confirmation email.
Orders may be routed in more than one package when that is better for inventory, carrier rules, or parcel protection. Split shipments arranged by us do not create an extra standard shipping charge.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
A complete delivery address is required at checkout. Customers should check the street address, unit or apartment number, postal code, and contact details before submitting payment.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM (GMT+08:00) Singapore Standard Time (Singapore).
- Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days are Monday-Friday. Public holidays and carrier non-service days are not counted, and orders needing verification may require customer confirmation before shipment.
Each Kfxmw shelter is checked as a construction manifest before dispatch. For the A-frame kit, the two end assemblies and ridge pole are counted separately; for the geodesic kit, the crossing pole set and attachment sequence are checked; for the vis-a-vis kit, the hoop set and compartmented fly are matched. The correct inner or body, fly, floor arrangement, stakes, guylines, tensioners, and transport bag are then grouped by SKU. Fabric is packed dry, pole sections remain in their sleeve, capped stakes are isolated from panels, and lines are coiled to limit abrasion in transit.
CONTACT
For shipping questions, contact Kfxmw support at support@kfxmw.shop or +1 (283) 214-6924. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).